ajoqqPrivacy Policy

This page describes what we collect when you use ajoqq and how we keep that data protected. We at ajoqq take your privacy seriously—every piece of information you share with us is stored securely and used only for the purposes explained here.

When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), or claim a bonus on ajoqq, you provide personal details. We collect these details to verify your identity, process payments, prevent fraud, and comply with law. We never sell your data to advertisers or unrelated third parties. Our data centres are located outside Indonesia, which means your data may be processed in foreign jurisdictions; you acknowledge this by using ajoqq.

ajoqq services are available only where local law permits. By using our platform, you confirm that you have read this policy and consent to our data practices.

What We Collect on ajoqq

We collect your full name, date of birth, email address, phone number, and residential address when you register. We also collect government-issued ID (passport, national ID, or driver's license) during account verification to comply with anti-money laundering regulations. We do not ask for passwords or banking credentials; we only process bank details during withdrawal, and we do not store them on our servers.

When you deposit or withdraw, we record the transaction details: amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer), date, and status. We collect your betting history—which games you play, which markets you access (football fixtures, Liga 1 matches, Piala AFF tournaments, or live-dealer tables), your wagers, and outcomes. We also collect your IP address, device type, and browser information to detect fraud and unauthorised access.

Account data

Your name, email, phone, address, and verified identity documents.

Transaction data

Deposits, withdrawals, payment method, and amounts.

Behavioural data

Games played, markets accessed, bets placed, and session history.

Device & connection data

IP address, browser type, device ID, and access logs.

How We Use Your Data on ajoqq

We use your personal data to operate ajoqq securely. We verify your identity to prevent fraud and comply with anti-money laundering law. We process your payments through payment gateways and banks; these processors see your transaction details but not your full account history. We use your email and phone to send account notifications, withdrawal confirmations, bonus offers, and support responses. You can opt out of marketing emails at any time via your account settings.

We analyse betting patterns to detect unusual activity—such as rapid account creation, identical betting across multiple accounts, or impossible odds alignment—which may indicate fraud or collusion. If we detect such activity, we may suspend your account pending investigation. We also use aggregated, anonymised data (e.g., "users from Jakarta prefer football betting") to improve our platform and tailor promotions.

We retain your data as long as your account is active, plus seven years after closure for legal and audit purposes. Transaction records are kept longer to comply with financial regulations. You may request deletion of non-essential data (such as betting history) by contacting our support team, but we will retain transaction and identity records as required by law.

Third-Party Processors & Data Sharing on ajoqq

We share your data with necessary third parties only. Payment processors (mobile banking, local payment, online payment, e-wallet, and banks) receive your name, account number, and transaction details to complete deposits and withdrawals. These processors have their own privacy policies and security standards. We do not control how they use your data beyond the transaction itself.

We may share anonymised data with game providers (software vendors who operate our slot games, live-dealer tables, and sportsbook) to help them improve their services. We may also disclose your information if required by law, court order, or government authority. In such cases, we will notify you unless legally prohibited.

Your Rights & ajoqq Data Access

You have the right to request a copy of all personal data we hold about you. Contact our support team with your account number and a valid ID; we will provide a downloadable file of your information within fourteen days. You may also request that we correct inaccurate data (e.g., if your address is wrong) or delete non-essential data. However, we cannot delete transaction records or identity documents if doing so would breach financial law.

You can change your email, phone, and address directly in your account settings on ajoqq. If you wish to close your account permanently, you may do so via your account menu; we will flag your account as closed and stop processing your data, though we will retain records as required by law. You may withdraw consent to marketing emails at any time; we will stop sending promotional messages within forty-eight hours.

Cookies & Tracking on ajoqq

We use cookies to remember your login, language preference, and betting history so you do not have to re-enter information each time. We also use analytics cookies to understand how users interact with ajoqq—which games are popular, which markets attract traffic, and where users drop off. These analytics are anonymised and help us improve the platform.

We do not use third-party tracking pixels (such as Facebook Pixel) on ajoqq. Our analytics are collected by our own servers, not shared with advertisers. You can disable cookies in your browser settings, but doing so may impair your experience on ajoqq—for example, you may be logged out frequently or unable to stay on the same page.

Security & Data Protection on ajoqq

We encrypt all data in transit using HTTPS (SSL/TLS) and encrypt sensitive data at rest (passwords, bank details, identity documents). Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We require multi-factor authentication for high-value transactions to prevent unauthorised withdrawals.

Our staff access your data only when necessary to support your account or investigate fraud. All staff sign non-disclosure agreements. We do not guarantee absolute security—no platform is immune to cyberattacks—but we implement industry-standard protections. If we detect a data breach, we will notify affected users and relevant authorities within the timeframes required by law.

Policy Updates & Contact

We may update this privacy policy from time to time to reflect changes in law, technology, or our practices. If we make material changes, we will notify you by email or in-app notification. Your continued use of ajoqq after such notice constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

If you have questions about our privacy practices, wish to request your data, or suspect a data breach, contact our support team via the help menu in your ajoqq account. We are available to answer privacy questions and will respond within seven business days. You may also reach out if you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and prefer to discuss your concerns directly with our team.

We at ajoqq remain committed to transparency and protecting your information. This policy reflects our core values: fair play, account security, and respect for your privacy. By using ajoqq, you trust us with your data—we take that responsibility seriously.